Dental Office Management Exam 2025 – 400 Free Practice Questions to Pass the Exam

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What type of communication occurs when an employee shares feelings with a higher-level staff member?

Downward communication

Horizontal communication

Upward communication

Upward communication refers to the process where employees share information, ideas, or feelings with higher-level staff members within an organization. This type of communication is essential as it allows for feedback, suggestions, and concerns to be communicated from subordinates to management. It empowers employees, enabling them to express their thoughts which can lead to better decision-making and improved workplace morale.

In a dental office setting, for example, a dental hygienist may communicate with the office manager or a dentist about patient care concerns or suggestions for improving office processes. This interaction fosters an environment of transparency and open dialogue, which is crucial for effective management and organizational growth. It is a vital component of communication flow in any professional setting.

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Diagonal communication

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